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FIELD GUIDE / 03

Scams & phishing

Slow down the manufactured emergency, verify through another channel, and protect money and accounts.

FOR: Students and families facing suspicious messages, links, or payment requests

DO THIS FIRST

Take back some control.

  1. 01

    Stop. Do not click again, reply, pay, or send a login code.

  2. 02

    Contact the person or company through a phone number or app you already trust—not the message you received.

  3. 03

    If you entered a password, change it from a trusted device and turn on multifactor authentication.

  4. 04

    If money moved, contact the bank, card company, or payment service immediately and ask about reversal options.

  5. 05

    Save the message, sender details, payment information, and screenshots before reporting it.

FOR STUDENTS

No shame. Just the next move.

  • Common hooks include free game currency, account warnings, fake giveaways, school gossip, and “vote for me” links.
  • Never share a code that arrives by text or authentication app. That code can be the key to your account.
  • Tell an adult quickly if money, photos, school credentials, or personal details were involved.

FOR PARENTS

Contain first. Debrief later.

  • Make “pause and ask” a family rule with no punishment for checking. Scammers win when kids are afraid to admit a click.
  • Use transaction alerts and require approval for purchases on younger children’s devices.
  • Practice verifying a request using a known phone number or an agreed family phrase.

TRUSTED NEXT STOPS

Official help and reporting.

Reviewed September 24, 2026. External guidance changes; confirm time-sensitive steps on the linked official site.