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FIELD GUIDE / 02

A hacked account

Recover access, protect the connected email account, and warn the people who may be targeted next.

FOR: Anyone locked out or seeing activity they did not create

DO THIS FIRST

Take back some control.

  1. 01

    Use the app or site’s official account-recovery page. Type the address yourself instead of following a message link.

  2. 02

    Secure the email account connected to it first. Change that password and turn on multifactor authentication.

  3. 03

    Change reused passwords on every other account. Start with email, banking, school, and social accounts.

  4. 04

    Review logged-in devices, recovery addresses, forwarding rules, and connected apps. Remove anything unfamiliar.

  5. 05

    Tell friends not to trust recent messages, payment requests, or links from the compromised account.

FOR STUDENTS

No shame. Just the next move.

  • Ask an adult for help before paying, uploading identification, or contacting a stranger who promises a fix.
  • If someone used the account to hurt or threaten people, save evidence and tell a trusted adult.
  • Being tricked does not make you stupid. Scams are designed to create panic and rush decisions.

FOR PARENTS

Contain first. Debrief later.

  • Help with containment before consequences. The fastest path to honesty is knowing that asking for help will not trigger an explosion.
  • Check payment methods, app-store purchases, and financial accounts if money or card details were connected.
  • After recovery, use a password manager and save recovery codes somewhere offline.

TRUSTED NEXT STOPS

Official help and reporting.

Reviewed September 24, 2026. External guidance changes; confirm time-sensitive steps on the linked official site.